Car Hire Terms

General Information and Conditions

1. Drivers must be over 23 and have held a full licence for at least a year in most countries. However, age limits vary and restrictions or surcharges may apply to drivers under 25 and over 65. Please check with us if you are under 25 or over 65.
   
2. A full clean driving licence is required -please check with us if you have any endorsements. An International Drivers Licence may be advisable for certain destinations. On collection of the car, you will be required to produce driving licences for all drivers (& passports outside the UK) and to sign the supplier's Conditions of Hire making rental a direct contract between hirer and car hire company. Only named drivers are insured to drive and additional fees may be charged for extra drivers.
   
3. Most suppliers now also require a major Credit Card in the driver's name for security/fuel deposits. Please advise us if you do not hold a credit card.
   
4. Please check vehicles carefully on collection for dents, scratches etc and make sure that any damage is noted on the rental agreement. You should also make a similar check at the end of the rental as you may be held responsible for any damage caused while the vehicle was in your care.
   
5. Insurance does not normally cover damage to tyres, wheels or exhaust, lost keys or negligent/wilful damage to the interior (eg: cigarette burns etc). Personal accident insurance is generally offered for a small fee -this is not obligatory and you may already be covered by your holiday insurance or credit card. Please check before signing up.
   
6. A delivery or collection charge may be made where car hire commences or terminates outside the supplier's normal delivery/collection areas or outside normal operating hours. Where a fuel deposit is taken, you should refill the vehicle at the end of the rental to avoid a refuelling premium which can be substantial. Please note that some suppliers require cars returned empty – please adhere to the instructions on your voucher.
   
7. If for any reason the type or group of car ordered is not available, the suppliers reserve the right to substitute the nearest alternative. If you have any difficulties with your vehicle, please contact the supplier immediately as problems can often be rectified on the spot.
   
8. Please note that when a roofrack is requested, clients are advised to take a suitable means of securing their load.
   
9. Please adhere to the meeting procedures outlined on your Voucher. If in difficulties, please call the supplier direct on the local number shown for advice. Do not be misled by unofficial car hire touts or representatives of rival companies.
   
10. Cars must be returned to the pre-arranged collection point within the specified time to avoid extra day charges at local rates. Where car parking spaces are allocated, be careful to select those allocated to your supplier.
    
11. Holiday Rentacar operates a free cancellation service, but some of our suppliers operate a standard £10 cancellation fee, and a fee of one day's rental is normally charged where less than 24 hours notice is given. We pass these charges on to clients. Refunds are not usually available for no shows, failure to produce a valid driving licence or early returns.
    
12. Where flight numbers have been correctly notified, suppliers will meet delayed flights. Please advise us as early as possible of any change in flight.
    
13. Holiday Rentacar Ltd is not responsible for fuel charges, parking fines or fees, extensions to the period of hire shown on the Voucher, or for any extras arranged directly between client and supplier. Holiday Rentacar Ltd acts only as an agent to arrange your car hire and does not accept any liability for injury, death or damage to person or property, or for any acts of default by third parties.
    
14. Finally, please do not forget your driving licence, voucher and credit card.